Privacy Policy

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  INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.xpertdrivertraining.co.uk/ including  any information you may provide through our site when you request our 7  tips to help you pass your driving test or through our contact us page.

By providing us with your data, you warrant to us that you are over 13 years of age.

Xpert Driver Training Ltd are  the data controller and we are responsible for your personal data  (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Our full details are:
Full name of legal entity: Xpert Driver Training Ltd
Email address: mick@Xpertdrivertraining.co.uk
Postal address: 28 Hawthorn Way, Gilberdyke, Brough, HU15 2YB
Telephone number: 0800 310 1094

It  is very important that the information we hold about you is accurate  and up to date. Please let us know if at any time your personal  information changes by emailing us at mick@Xpertdrivertraining.co.uk

2.  WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

• Communication Data that includes any communication that you send to us whether that be  through the contact form on our website, through email, text, social  media messaging, social media posting or any other communication that  you send us. We process this data for the purposes of communicating with  you, for record keeping and for the establishment, pursuance or defence  of legal claims. Our lawful ground for this processing is our  legitimate interests which in this case are to reply to communications  sent to us, to keep records and to establish, pursue or defend legal  claims.
• Customer Data that includes data  relating to any purchases of goods and/or services such as your name,  title, billing address, delivery address email address, phone number,  contact details, purchase details and your card details. We process this  data to supply the goods and/or services you have purchased and to keep  records of such transactions. Our lawful ground for this processing is  the performance of a contract between you and us and/or taking steps at  your request to enter into such a contract.
• User Data that includes data about how you use our website and any online  services together with any data that you post for publication on our  website or through other online services. We process this data to  operate our website and ensure relevant content is provided to you, to  ensure the security of our website, to maintain back- ups of our website  and/or databases and to enable publication and administration of our  website, other online services and business. Our lawful ground for this  processing is our legitimate interests which in this case are to enable  us to properly administer our website and our business.
• Technical Data that includes data about your use of our website and online services  such as your IP address, your login data, details about your browser,  length of visit to pages on our website, page views and navigation  paths, details about the number of times you use our website, time zone  settings and other technology on the devices you use to access our  website. The source of this data is from our analytics tracking system.  We process this data to analyse your use of our website and other online  services, to administer and protect our business and website, to  deliver relevant content and advertisements to you and to understand the  effectiveness of our advertising. Our lawful ground for this processing  is our legitimate interests which in this case are to enable us to  properly administer our website and our business and to grow our  business and to decide our marketing strategy.
• Marketing Data that includes data about your preferences in receiving marketing from  us and our third parties and your communication preferences. We process  this data to be able to send book requests along with postal mail and  email relevant to information on life as a driving instructor. Our  lawful ground for this processing is (where you have purchased goods or  services from us or have been in negotiations for such goods or  services) our legitimate interests which in this case are to study how  customers use our products/services, to develop them, to grow our  business and to decide our marketing strategy or (where you have not so  purchased or negotiated and in relation to sending you direct marketing)  your consent.

Sensitive Data

We do  not collect any Sensitive Data about you. Sensitive data refers to data  that includes details about your race or ethnicity, religious or  philosophical beliefs, sex life, sexual orientation, political opinions,  trade union membership, information about your health and genetic and  biometric data. We do not collect any information about criminal  convictions and offences.

Where we are required to collect  personal data by law, or under the terms of the contract between us and  you do not provide us with that data when requested, we may not be able  to perform the contract (for example, to deliver goods or services to  you). If you don’t provide us with the requested data, we may have to  cancel a product or service you have ordered but if we do, we will  notify you at the time.

We will only use your personal data for a  purpose it was collected for or a reasonably compatible purpose if  necessary. For more information on this please email us at mick@Xpertdrivertraining.co.uk.  In case we need to use your details for an unrelated new purpose we  will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.
 

3.  HOW WE COLLECT YOUR PERSONAL DATA.

We  may collect data about you by you providing the data directly to us  (for example by filling in forms on our site or by sending us emails).  We may automatically collect certain data from you as you use our  website by using cookies and similar technologies. Please see our cookie policy for more details about this.

We  may receive data from third parties such as analytics providers such as  Google based outside the EU, advertising networks such as Facebook  based outside the EU, such as search information providers such as  Google based outside the EU, providers of technical, payment and  delivery services, such as data brokers or aggregators.

We may also receive data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

4.  MARKETING COMMUNICATIONS 
You  will receive marketing communications from us if you made a purchase or  asked for information from us about our goods or services or if you are  not a customer, you gave us your details and agreed to receive  marketing communications by entering your details in to the web form and  in each case, you have not opted out of receiving such communications  since.

You can ask us to stop sending you marketing messages at  any time by following the opt-out links on any marketing message sent to  you OR by emailing us at mick@Xpertdrivertraining.co.uk at any time.

If  you opt out of receiving marketing communications this opt-out does not  apply to personal data provided as a result of other transactions, such  as purchases, warranty registrations etc.

5.  DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:

• Service providers who provide IT and system administration services.
• Professional advisers including lawyers, bankers, auditors and insurers
• Government bodies that require us to report processing activities.

We  require all third parties to whom we transfer your data to respect the  security of your personal data and to treat it in accordance with the  law. We only allow such third parties to process your personal data for  specified purposes and in accordance with our instructions.

6.  INTERNATIONAL TRANSFERS.

Countries outside of the European Economic Area (EEA)  do not always offer the same levels of protection to your personal  data, so European law has prohibited transfers of personal data outside  of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever  we transfer your personal data out of the EEA, we do our best to ensure  a similar degree of security of data by ensuring at least one of the  following safeguards is in place:

• We will only transfer your  personal data to countries that the European Commission have approved as  providing an adequate level of protection for personal data by; or
• Where  we use certain service providers, we may use specific contracts or  codes of conduct or certification mechanisms approved by the European  Commission which give personal data the same protection it has in  Europe; or
• If we use US-based providers that are part of EU-US  Privacy Shield, we may transfer data to them, as they have equivalent  safeguards in place.

If none of the above safeguards is  available, we may request your explicit consent to the specific  transfer. You will have the right to withdraw this consent at any time.

7.  DATA SECURITY

We  have put in place security measures to prevent your personal data from  being accidentally lost, used, altered, disclosed, or accessed without  authorisation. We also allow access to your personal data only to those  employees and partners who have a business need to know such data. They  will only process your personal data on our instructions and they must  keep it confidential.

We have procedures in place to deal with  any suspected personal data breach and will notify you and any  applicable regulator of a breach if we are legally required to.

8.  DATA RETENTION

We  will only retain your personal data for as long as necessary to fulfil  the purposes we collected it for, including for the purposes of  satisfying any legal, accounting, or reporting requirements.

When  deciding what the correct time is to keep the data for we look at its  amount, nature and sensitivity, potential risk of harm from unauthorised  use or disclosure, the processing purposes, if these can be achieved by  other means and legal requirements.

For tax purposes the law  requires us to keep basic information about our customers (including  Contact, Identity, Financial and Transaction Data) for six years after  they stop being customers.

In some circumstances we may anonymise  your personal data for research or statistical purposes in which case  we may use this information indefinitely without further notice to you.

9.  YOUR LEGAL RIGHTS

Under  data protection laws you have rights in relation to your personal data  that include the right to request access, correction, erasure,  restriction, transfer, to object to processing, to portability of data  and (where the lawful ground of processing is consent) to withdraw  consent.

You can see more about these rights at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at mick@Xpertdrivertraining.co.uk.

You  will not have to pay a fee to access your personal data (or to exercise  any of the other rights). However, we may charge a reasonable fee if  your request is clearly unfounded, repetitive or excessive or refuse to  comply with your request in these circumstances.

We may need to  request specific information from you to help us confirm your identity  and ensure your right to access your personal data (or to exercise any  of your other rights). This is a security measure to ensure that  personal data is not disclosed to any person who has no right to receive  it. We may also contact you to ask you for further information in  relation to your request to speed up our response.

We try to  respond to all legitimate requests within one month. Occasionally it may  take us longer than a month if your request is particularly complex or  you have made a number of requests. In this case, we will notify you.

If  you are not happy with any aspect of how we collect and use your data,  you have the right to complain to the Information Commissioner’s Office  (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

10.  THIRD-PARTY LINKS

This  website may include links to third-party websites, plug-ins and  applications. Clicking on those links or enabling those connections may  allow third parties to collect or share data about you. We do not  control these third-party websites and are not responsible for their  privacy statements. When you leave our website, we encourage you to read  the privacy notice of every website you visit.

11.  COOKIES

You  can set your browser to refuse all or some browser cookies, or to alert  you when websites set or access cookies. If you disable or refuse  cookies, please note that some parts of this website may become  inaccessible or not function properly. For more information about the  cookies we use, please see our cookie policy.